Subscription Policy
This policy explains how The Lawn IQ subscription plans are billed, renewed and cancelled. It applies to our recurring plans — Lawn Master, Lawn Master Lite, Family Favourite and Eco-Friendly Time Saver. It does not apply to our one-off 12-week plans or to individual products, which are single purchases and do not renew.
What you are buying
A Lawn IQ subscription is an ongoing lawn care plan built for your property. Products are delivered quarterly — four deliveries a year — timed to what your lawn needs in that season.
How you are billed
You choose your billing cadence at checkout:
- Quarterly. You pay for your first delivery when you order, then a fixed ongoing amount every 3 months.
- Annual. You pay for the year up front and save 5% against the quarterly price. You still receive four quarterly deliveries.
Why the first payment is different
On a quarterly plan your first payment is usually higher than the ongoing amount. Two reasons, both shown to you before you pay:
- Your opening delivery carries more product than a typical quarter, because a lawn starting a programme needs more than one that is already on it.
- Any equipment on your plan — a spreader, for example — is charged once, in that first payment, and never again.
Every payment after the first is the ongoing amount shown on your plan.
Renewal
Your plan renews automatically until you cancel it. There is no fixed contract, no lock-in period and no minimum number of terms.
Quarterly plans are charged every 3 months. Annual plans are charged once a year.
Price changes
We re-price a plan at most once a year, at its renewal, to reflect what your lawn needs for the coming year and what those products cost.
If your price is going up, we email you 28 days, 21 days and 14 days before the renewal date so you always have more warning than the cancellation window below requires. If we were unable to give you that notice in time, we do not increase your price at that renewal — it stays as it is and any change is put to you properly at the next one.
Cancelling
You can cancel at any time from your account on our website, or by emailing us at hello@thelawniq.com.
- More than 7 days before your next payment: that payment does not happen. Your plan continues to the end of the term you have already paid for, and then stops.
- Within 7 days of your next payment: that delivery has already been prepared and its stock committed, so it still ships and is still charged. Your plan then stops at the end of that term.
You always receive every delivery you are charged for. We do not charge for a term and then withhold it.
Pausing and changes
If you need to pause or change a plan rather than cancel it — moving house, going away, a change in your lawn — contact us at hello@thelawniq.com and we will work it out with you.
Refunds
Cancelling stops future payments; it does not by itself refund a payment already taken, because you still receive the delivery that payment covers. If a delivery arrives damaged, incomplete or incorrect, our Refund Policy applies to it in the same way as any other order, and nothing in this policy limits your rights under the Australian Consumer Law.
Failed payments
If a scheduled payment fails, we retry it and email you so you can update your payment details. If it keeps failing we pause the plan rather than cancelling it, so you do not lose your schedule. We will never keep charging a card that has told us to stop.
Contact
The Lawn IQ Pty Ltd (ABN 48 685 251 978)
189 Kenny Rd, Chambers Flat, QLD 4133, Australia
hello@thelawniq.com — we reply within 1 business day, Monday to Friday, 9:00am–5:00pm AEST.