Shipping Policy
Where we ship
The Lawn IQ ships Australia-wide. We do not currently ship outside Australia.
Handling time
Most of our products are heavy — fertiliser, granular treatments and equipment — so orders are packed and dispatched within 5 business days of payment. Plan and subscription deliveries are dispatched to align with your schedule, so your first delivery may be timed to the start of your plan rather than the day you ordered.
Delivery time
Once dispatched, delivery usually takes:
- Brisbane, Gold Coast and South East Queensland: 1–3 business days
- Sydney, Melbourne, Canberra, Adelaide: 3–6 business days
- Perth, Darwin, Hobart and regional areas: 5–10 business days
These are estimates from our carriers, not guarantees. Remote areas, public holidays and peak periods can add time.
Shipping cost
- Orders of $100 or more: free shipping.
- Orders under $100: $18 flat rate.
The threshold is calculated on the value of the shippable goods in your order, excluding shipping itself. Your cart tells you how much more you need to add to reach free shipping.
The exact shipping amount is confirmed at checkout from your delivery address before you pay — you will never be charged a shipping amount you have not seen. Oversized or dangerous-goods items sent to remote areas may attract a surcharge, which is also shown at checkout before payment.
Tracking
You will receive a confirmation email when you order and a tracking link when your order is dispatched. If a tracking link has not arrived within 5 business days of your order, please contact us.
Damaged or missing deliveries
Please inspect your order on arrival. If anything has arrived damaged, is missing, or is not what you ordered, contact us on the day of delivery at hello@thelawniq.com with your order number and photographs of the damage. We will replace it or refund it.
Reporting damage promptly matters because our carriers impose their own claim deadlines on us. If you cannot reach us on the day of delivery, contact us as soon as you can and tell us when the delivery arrived.
Incorrect addresses
Please check your delivery address before paying. If an order is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery; the cost of that redelivery is payable by you.
Dangerous goods
Some lawn treatments are classified as dangerous goods and cannot travel by air. This can add time to deliveries to Western Australia, the Northern Territory, Tasmania and remote areas.
Contact
The Lawn IQ Pty Ltd (ABN 48 685 251 978)
189 Kenny Rd, Chambers Flat, QLD 4133, Australia
hello@thelawniq.com — we reply within 1 business day, Monday to Friday, 9:00am–5:00pm AEST.