Shipping Policy
Where we deliver
Australia only. We deliver to street addresses. We cannot deliver to PO Boxes, parcel lockers or freight forwarders, because of the size and weight of our products and the chemical products included in some plans.
Dispatch times
Our products are heavy and packed by hand. Please allow up to 5 business days for us to pick, pack and dispatch your order.
Plan and subscription deliveries are dispatched to align with your schedule, so your first delivery may be timed to the start of your plan rather than the day you ordered. Subsequent deliveries follow the schedule shown in your account.
Delivery times
Once dispatched, typical transit times are:
- South East Queensland: 1 to 3 business days
- Other metro areas: 3 to 7 business days
- Regional and remote: 5 to 12 business days
These are estimates from our carriers, not guarantees. We are not responsible for carrier delays outside our control, but contact us and we will chase it for you. Public holidays and peak periods can add time.
Shipping cost
- Orders of $100 or more: free shipping.
- Orders under $100: $18 flat rate.
All prices on our site are in Australian dollars and include GST, shown as a single figure. That includes the $100 free shipping threshold and the $18 flat rate — the amount you see is the amount you pay, and no GST is added at a later step.
The threshold is calculated on the value of the shippable goods in your order, excluding shipping itself. Your cart tells you how much more you need to add to reach free shipping.
The exact shipping amount is confirmed at checkout from your delivery address before you pay — you will never be charged a shipping amount you have not seen. We do not charge a regional or remote-area surcharge: below the threshold it is $18 anywhere in Australia that we deliver.
Chemical products
Some plans include APVMA registered chemical products such as insecticides, selective and pre-emergent herbicides and plant growth regulators. These are supplied in consumer quantities and are not consigned as dangerous goods, but some carriers still restrict how they are carried, particularly by air and to remote areas. Delivery to some locations may take longer or use a different carrier. This can add time to deliveries to Western Australia, the Northern Territory, Tasmania and remote areas.
Where a state, territory or postcode restriction prevents us supplying a product, we will substitute or omit it and adjust your plan, and we will tell you.
Delivery and risk
- You must provide a safe, accessible delivery location.
- If you give an authority to leave, you accept the risk of loss or damage after the goods are left.
- If a delivery is returned to us because the address was wrong or nobody accepted it, we may charge the actual redelivery cost.
- Risk in the goods passes to you on delivery.
Please check your delivery address before paying.
Damaged or missing deliveries
Inspect your order when it arrives. Tell us within 7 days if anything is damaged, missing or incorrect, at hello@thelawniq.com, with your order number and photos where you can. We will replace or refund it and cover the return freight. See our Refund Policy.
Reporting outside 7 days does not remove your rights under the Australian Consumer Law. It just makes a carrier claim harder, so tell us as soon as you can.
Tracking
You will receive a confirmation email when you order and a tracking link by email when your order is dispatched. If a tracking link has not arrived within 5 business days of your order, please contact us.
Contact
The Lawn IQ Pty Ltd (ABN 48 685 251 978)
189 Kenny Rd, Chambers Flat QLD 4133, Australia
hello@thelawniq.com · +61 439 367 760