Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with lid security still secure, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@thelawniq.com. Please note that returns will need to be sent to the following address: 189 Kenny Rd, Chambers Flat, QLD, 4133 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@thelawniq.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants)and custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thelawniq.com.

Subscription plans
Our recurring lawn care plans are covered by this policy in the same way as any other order: if a delivery arrives damaged, incomplete or incorrect, contact us and we will replace or refund it.

Cancelling a subscription is a separate thing from a refund. Cancelling stops future payments; it does not by itself refund a payment already taken, because you still receive the delivery that payment covers — we never charge for a term and then withhold it. How and when to cancel, the 7-day cut-off before a payment, and how we notify you of price changes are all set out in our Subscription & Cancellation Policy.

Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to the 30-day return window above, and are not affected by it.

Contact
The Lawn IQ Pty Ltd (ABN 48 685 251 978)
189 Kenny Rd, Chambers Flat, QLD 4133, Australia
hello@thelawniq.com — we reply within 1 business day, Monday to Friday, 9:00am–5:00pm AEST.